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Terms And Conditions

ROYAL DIAMONDS TERMS AND CONDITIONS

Last Updated: August 17th, 2023

Thank you for choosing Royal Diamonds ("we," "us," or "our") as your trusted provider of exquisite diamond jewellery. This Terms and Conditions outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services. We are committed to protecting your privacy and complying with applicable privacy laws in the European Union (EU), the United Kingdom (UK), the United States of America (USA), and Australia.

By accessing our website or using our services, you consent to the practices described in this Terms and Conditions. We encourage you to carefully read this policy and contact us if you have any questions or concerns.

  1. Use of the Website and Content
    1. You agree that the Content cannot be copied, reproduced, distributed, republished, displayed, posted, or transmitted in any form or by any means without the express advance written consent of an officer of Royal Diamonds Group or the applicable licensor. You may not modify, participate in the sale or transfer of, or create any derivative works based on any part of all of the Content. Using Content, including by linking, framing, or mirroring for any purpose, is prohibited without the express advance written consent of an officer of Royal Diamonds Group.
  2. Availability of Website
    1. Royal Diamonds Group does not warrant the website, its Content or any services provided or offered on the website will be uninterrupted, timely, or virus or error free. You agree not to modify, damage, disrupt, disable, overburden, impair, alter or interfere with the use, features, functions, operation, security or maintenance of the website or the rights or use and enjoyment of the website by any other person or entity in any manner. By using the website you release Royal Diamonds group, its employees, contractors, advisors, vendors, agents, and affiliates against any and all loss, damage, and claims, in whatever manner, however caused arising from or related to your use of the website
  3. Disclaimers, Exclusions, and Limitations of Liability:
    1. Our products and services are provided on an "as is" and "as available" basis, without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
    2. We shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use our products or services, including but not limited to damages for loss
  4. Product Information and Availability:
    1. While we endeavour to provide accurate descriptions and specifications of our diamonds and other products, we cannot guarantee their accuracy, completeness, or currency. We reserve the right to correct any errors or omissions and to change or update information at any time without prior notice.
    2. We make every effort to ensure that the products we offer are available for purchase, but we cannot guarantee their availability. In the event that a product is not available after you have placed an order, we will notify you as soon as possible and offer you the option to cancel your order or choose a different product.
  5. Pricing
    1. We strive to provide accurate and competitive pricing for our products, but prices are subject to change without prior notice
    2. In the event of a pricing error on our website or in our stores, we reserve the right to cancel any orders placed for the affected products and offer you the option to purchase the product at the correct price or cancel your order.
  6. Payment:
    1. Payment must be received in full before we will ship your order or release the products for pickup or delivery
    2. All prices listed are in the currency of the country of sale and do not include applicable taxes, fees, or customs duties.
  7. Shipping and Delivery:
    1. We offer various shipping options for online orders, and we will provide you with tracking information once your order has shipped.
    2. For retail and wholesale purchases, we offer various delivery options, and we will work with you to arrange a delivery date and time that is convenient for you
    3. We are not responsible for any delays, damages, or losses that may occur during shipping or delivery.
  8. Returns and Refunds:
    1. We offer a 30-day return policy for online and retail purchases, subject to certain conditions.

    2. We’re unable to accept returns on made to order, personalised or customised items. These include, but are not limited to, products. Once payment has been accepted for any custom personalised, made to order or customised item where changes or amendments have been made which result in the product differing from standard specification, cancellations cannot be made under any circumstances. 

    3. We reserve the right to refuse any returns that do not meet our criteria or are returned after the 30-day period.
    4. Refunds will be issued in the same form of payment used for the original purchase, minus any shipping, handling, or restocking fees.
  9. Warranty:
    1. We offer a warranty against defects in materials and workmanship for a specified period of time. Please contact us for more information about our warranty policy.
  10. Privacy Policy:
    1. We respect your privacy and are committed to protecting your personal information. Please see our Privacy Policy for more information about how we collect, use, and protect your information.
  11. Intellectual Property:
    1. We respect your privacy and are committed to protecting your personal information. Please see our Privacy Policy for more information about how we collect, use, and protect your information.