Privacy Policy

Introduction Welcome to our jewelry website, “Royal Diamonds Group” (hereafter referred to as "we", "us", or "our"). We respect your privacy and are committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this policy carefully to understand our practices regarding your personal data. If you do not agree with the terms in this policy, please do not access or use our website.

Data Collection When you visit our website, we may collect certain information about you, such as:

  • Personal Identifiable Information (PII): This includes details that you provide us when you create an account, place an order, sign up for our newsletter, participate in a survey, or contact us. It may include your name, email address, billing address, shipping address, phone number, and credit card details.
  • Non-Personal Information: This includes certain usage information collected automatically when you visit our site, like your IP address, browser type, device type, and information about your visit including the pages you viewed and the actions you took on the site.

Data Use We use your information to:

  • Process your orders and manage your account.
  • Provide customer service and respond to your inquiries or complaints.
  • Send you newsletters, promotional messages, and other marketing materials, if you've given your consent.
  • Improve the quality of our website and products.
  • Comply with legal requirements and protect our legal rights.

Data Sharing We do not sell, trade, or otherwise transfer to outside parties your PII except as provided in this policy. We may disclose your information to trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.

Data Security We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

International Transfer We operate globally, so it may be necessary to transfer your Personal Information to other companies within our group or to service providers located in countries outside of your own. If the data protection laws in these countries do not provide a similar level of data protection as in your country, we will perform such transfers in compliance with applicable law and take steps to ensure that your Personal Information is treated securely.

Cookies We use cookies and similar tracking technologies to track the activity on our website and store certain information. By using this site, you consent to the use of such technologies for marketing and analytics.

Children's Privacy Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal data from such children. If we discover that a child under 13 has provided us with personal data, we will delete it immediately.

Changes to This Privacy Policy We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at [email protected]

Last Updated This Privacy Policy was last updated on August 03, 2023.

 

Terms of service

Last Updated: August 3, 2023

Welcome to Royal Diamonds Group. These Terms and Conditions apply to the Royal Diamonds Group website located at www.royaldiamondsgroup.com and all associated sites linked to www.royaldiamondsgroup.com by Royal Diamonds Group, its subsidiaries and affiliates (collectively, the "Site"). The Site is the property of Royal Diamonds Group ("We", "Us", "Our").

Please read these Terms and Conditions (“Terms”, "Terms and Conditions") carefully before using the Site operated by Royal Diamonds Group. Your access to and use of the Site is conditioned on your acceptance of and compliance with these Terms.

Refunds:

We’re unable to accept returns on made to order, personalised or customised items. These include, but are not limited to, products.

Once payment has been accepted for any personalised, made to order or customised item where upgrades, changes or amendments have been made which result in the product differing from standard specification, cancellations cannot be made under any circumstances. 

 

Shipping

Orders are processed within 2 business days of payment. The standard shipping duration is 2-4 weeks from the date of payment. However, shipping times may vary and we cannot guarantee an exact delivery date. Please note that Royal Diamonds Group is not responsible for any delays caused by the courier or customs.

Tracking

Royal Diamonds Group provides tracking information for all orders. The tracking number will be sent to the email address provided during the checkout process within 2 business days of your payment.

Product Descriptions

Royal Diamonds Group attempts to be as accurate as possible. However, we do not warrant that product descriptions or other content of any Royal Diamonds Group product is accurate, complete, reliable, current, or error-free.

Intellectual Property Rights

The Site and its original content, features and functionality are and will remain the exclusive property of Royal Diamonds Group and its licensors.

Dispute Resolution

In the event of any dispute, claim, question, or disagreement arising from or relating to these Terms or the breach thereof, the parties hereto shall use their best efforts to settle such disputes, claims, questions, or disagreement. To this effect, they shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties. If they do not reach such solution within a period of 60 days, then the dispute shall be resolved by binding arbitration.

Limitation of Liability

In no event shall Royal Diamonds Group, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Site; (ii) any conduct or content of any third party on the Site; (iii) any content obtained from the Site; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

By using this Site, you signify your acceptance of these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use our Site. Your continued use of the Site following the posting of changes to these Terms and Conditions will be deemed your acceptance of those changes.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. It is your responsibility to check our Terms periodically for changes. Your continued use of the Site after the posting of any changes to these Terms will constitute acknowledgment and agreement of the modified Terms.

If you have any questions about these Terms, please contact us at support@royaldiamondsgroup.com.

 

Anti-Money Laundering Policy

Policy for Royal Holding Group

1. Introduction
This Anti-Money Laundering (AML) Policy outlines the strategies and procedures established by Royal Holding Group (referred to as "the Company") to prevent the misuse of its lab diamond ecommerce platform for money laundering, terrorist financing, and other illicit activities. The Company is committed to upholding stringent compliance with relevant AML laws and regulations.


2. Policy Statement
Royal Holding Group is dedicated to maintaining the highest standards of integrity and accountability by preventing unlawful activities, including money laundering and terrorist financing. This commitment extends to transactions involving amounts exceeding $10,000 and to transactions of $5,000 exhibiting a pattern, which will be flagged as "suspicious activity" and subjected to AML checks. To achieve this objective, the Company has put in place a robust AML program, which encompasses the following core elements:


3. Customer Due Diligence (CDD) for High-Value and Patterned Transactions
The Company will conduct comprehensive customer due diligence (CDD) for all transactions exceeding $10,000 and for transactions of $5,000 showing a pattern. This process will involve the collection and verification of the following information:
Full legal name and contact details of the customer.
Valid proof of identity (government-issued identification, passport, driver's license, etc.).


Verifiable proof of address (utility bills, bank statements, etc.).
Clear source of funds for the transaction.
Enhanced due diligence (EDD) measures will be implemented for high-value and patterned transactions, which may entail additional verification steps and continuous monitoring.


4. Risk Assessment
Regular risk assessments will be conducted to identify and categorize potential money laundering and terrorist financing risks associated with transactions exceeding $10,000 and patterned transactions over $5,000. These assessments will consider variables such as transaction size, customer behavior, and geographic locations. Risk assessments will be periodically updated or as required.


5. Suspicious Activity Monitoring and Reporting
The Company will establish robust systems to monitor transactions over $10,000 and transactions of $5,000 displaying patterns indicative of money laundering or terrorist financing. Any detected suspicious activities will be promptly investigated, and if warranted, reported to the appropriate authorities in accordance with applicable laws.


6. Record Keeping
Comprehensive records of customer identification, transaction details for transactions exceeding $10,000, patterned transactions over $5,000, and actions taken in response to suspicious activities will be meticulously maintained. These records will be retained for the designated period as stipulated by relevant AML regulations.


7. Training and Awareness
All employees and relevant stakeholders will receive recurring AML training, focusing on transactions exceeding $10,000 and patterned transactions over $5,000. This training will ensure their comprehension of risks, regulations, and protocols pertaining to high-value and patterned anti-money laundering efforts. It will empower employees to identify and address suspicious activities effectively.


8. Compliance Officer
A designated Compliance Officer will oversee the execution of the AML program for transactions exceeding $10,000 and patterned transactions over $5,000. This officer will conduct regular evaluations and ensure ongoing compliance with AML laws and regulations.


9. Continuous Enhancement
Royal Holding Group is dedicated to the continuous enhancement of its AML program for high-value and patterned transactions. This commitment is driven by evolving risks, industry best practices, and regulatory updates. Regular reviews and refinements will be undertaken to ensure the effectiveness of AML policies and procedures.


10. Conclusion
By embracing this AML Policy, Royal Holding Group is actively contributing to global efforts against money laundering, terrorist financing, and other illicit financial activities. This policy underscores the Company's steadfast commitment to upholding transparency, integrity, and compliance in all its operations involving substantial monetary transactions and patterns.

 

Customer Due Diligence

Policy for High-Value Diamond Purchases

1. Introduction

The Royal Holding Group is dedicated to upholding the highest standards of integrity, transparency, and regulatory compliance in its operations. This Customer Due Diligence (CDD) Policy is specifically designed for transactions involving high-value diamond purchases exceeding $10,000. The policy outlines the procedures and processes undertaken to assess, verify, and monitor customers engaging in such transactions, in alignment with anti-money laundering (AML) and countering the financing of terrorism (CFT) regulations.


2. Objective

This CDD Policy aims to ensure that the Royal Holding Group conducts thorough due diligence on customers making high-value diamond purchases to identify and mitigate potential risks related to money laundering, terrorist financing, or other illicit activities. By implementing robust CDD measures, the company aims to preserve its reputation, financial integrity, and contribute to the overall security of the diamond trade.


3. Customer Identification and Verification

3.1. Customer Risk Classification: Customers making diamond purchases exceeding $10,000 will be subject to risk assessment to determine their potential risk level. Risk categories include low, medium, and high risk, assessed based on factors like the nature of the transaction, customer profile, and origin of funds.

3.2. Customer Identification: The company will collect accurate and current identification information from customers, including individuals and legal entities. This includes names, addresses, contact details, and government-issued identification documents.

3.3. Customer Verification: The Royal Holding Group will verify the authenticity of provided identification documents through reliable and independent sources. Enhanced due diligence (EDD) measures will be applied for high-risk customers, involving additional verification steps.


4. Beneficial Ownership

4.1. Identification of Beneficial Owners: For legal entities, the company will identify and verify beneficial owners who hold significant ownership or control over 25% or more of the entity's shares, voting rights, or management influence.

4.2. Verification of Beneficial Owners: The company will verify the identity of beneficial owners using appropriate checks and reviewing official documents and ownership records.


5. Ongoing Monitoring

5.1. Risk-Based Monitoring: Continuous monitoring of customer relationships will be carried out based on their risk classification. High-risk customers will undergo frequent and comprehensive monitoring, while lower-risk customers will be monitored periodically.

5.2. Suspicious Activity Reporting: The Royal Holding Group will promptly report any suspicious activities or transactions identified during monitoring to the relevant authorities in compliance with legal requirements.


6. Record Keeping

Comprehensive records of all CDD activities, including identification documents, verification results, risk assessments, and transaction records, will be maintained securely for the duration stipulated by regulations.


7. Training and Awareness

The company will provide regular training to employees to ensure their understanding of AML and CFT regulations and the importance of adhering to this CDD Policy.


8. Policy Review

This CDD Policy will be reviewed and updated as necessary to reflect changes in regulatory mandates, industry best practices, and the company's operational needs.

By following the principles outlined in this High-Value Diamond Purchases Customer Due Diligence Policy, the Royal Holding Group reaffirms its commitment to maintaining a secure and reputable position within the diamond industry, while actively contributing to global efforts against financial crime and illicit activities.

Date of Policy Implementation: 23/08/2023
Authorized by: Alex Jay
Position: Director